Portfolio Details
- Project Software Management
- Category Technology / Ideas
Project Synopsis
Online Client Servicing Platform for Renowned ATM Cash
Management Services Organization. The Platform enables to
track Service Request in a transparent & seamless manner with
necessary checks & Balances at various stages of Service Request.
The Portal also enables effective Escalation Notification Process.
The Portal is integrated seamlessly with various Legacy Systems
of the Client for end to end information flow. The Organization
has the market Share of more than 30% in its Vertical
Business Impact
The Client was able to reduce the TAT effectively & meet the
SLA Expectations to much higher level. The Tool not only enabled
the Client to Quantify but also increase the Productivity of its
Employees.
Registered Locations 600
Pan India Approx Volume
Daily Service Request 10000
Approx
Daily Active users 500
Approx
Registered Locations 30000
Pan India Approx Volume